We value your integrity
Through the exponentially increased AI technology and the way we share information over the internet, laws and legal directives have come to affect the way we handle your data. The purpose of these directives is to share information on the internet in a controlled and safe manner.
Your security is our priority.
Lagring och Skydd av Data
All personal data is stored on secure servers that meet high security standards to prevent unauthorized access, modification, or loss of data. We use encryption and other security technologies to protect the information both during transmission and when it is stored.
Lagring och Skydd av Data
To ensure that all collection and processing of personal data takes place in a legal and transparent manner, we inform our users about what data is collected, why it is collected, and how it will be used. We only request the personal data necessary to fulfill our services and ensure that consent is obtained when required.
Rättigheter och Tillgång till Personuppgifter
We protect users' rights according to GDPR. This includes the right to access your personal data, correct inaccuracies, request deletion of data, and object to or limit certain processing of your data. We have established processes to deal with such requests quickly and efficiently.
General Data Protection Regulation (GDPR)
Compliance Statement
Purpose
This GDPR Compliance Statement describes how Chatlabs collects, processes, and protects personal data in accordance with the General Data Protection Regulation (GDPR).
Contact Information
For questions related to data protection and GDPR compliance, please contact us at info@chatlabs.se.
Commitment to GDPR
Chatlabs is committed to upholding the principles and requirements outlined in the GDPR. We ensure that personal data is processed legally, transparently, and for legitimate purposes. Data subject rights, including the right of access, rectification, erasure, restriction, and data portability, are respected and supported by our data processing practices.
Information Collected and Processed
Chatlabs collects and processes various types of personal data in order to effectively provide our voice and chat solutions. The data we collect may include, but is not limited to: contact information (name and email address), user-generated content, usage data (interactions with our technology).
Purpose of Processing Personal Data
Chatlabs processes personal data for the following purposes: providing and improving our services, responding to customer inquiries and support requests, sending product updates, marketing materials, and relevant communication, conducting analytical research to improve our products and services, ensuring compliance with legal obligations.
Rights
As a data subject under the GDPR, you have certain rights. This GDPR Compliance Statement summarizes what these rights entail and how you can exercise them. Further details about each right, including exceptions and limitations, can be found in Articles 15-21 and 77 of the GDPR.
• Right to be informed: You have the right to be informed about how your personal data is processed. Chatlabs is committed to transparency and will provide you with clear and concise information about the purposes, legal basis, and recipients of your data.
• Right of access: You can request access to the personal data we hold about you. This allows you to verify the lawfulness of the processing and ensure that your information is accurate.
• Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request that it be corrected. We will immediately update any data found to be incorrect.
• Right to erasure: Also known as the "right to be forgotten," you can request the deletion of your personal data. Chatlabs will comply with this request unless there are legal grounds to retain the information.
• Right to restrict processing: You can request that the processing of your personal data be restricted. This means that we will store the data but not process it further under certain circumstances.
• Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. This allows you to transfer it to another data controller.
• Right to object: You can object to the processing of your personal data for specific purposes, including direct marketing. Chatlabs will respect your objection unless there are compelling legitimate grounds for the processing.
• Right to avoid automated decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling, if it significantly affects you. Chatlabs ensures that human intervention is available in such processes.
At Chatlabs, we are dedicated to upholding these rights and ensuring that your personal data is processed with the utmost care and respect. If you wish to exercise any of these rights, please contact our security department.
Security Measures and Safeguards
Chatlabs takes security seriously and ensures that we incorporate industry-standard security controls in all of our products and services, including the following:
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Data security management
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Physical access control
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Virtual access control
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Data access control
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Disclosure control
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Data registration control
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Instruction control
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Availability control
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Separation control
Chatlabs may transfer personal data to countries outside the European Economic Area (EEA) or to third parties located in such countries. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses or security certifications, are in place to protect the data and ensure its secure transfer in accordance with GDPR requirements.
Chatlabs is dedicated to protecting the privacy and rights of individuals concerning their personal data. By adhering to the principles of transparency, accountability, and data protection, we aim to maintain the trust and confidence of our users and partners.
This GDPR Compliance Statement may be updated as necessary to ensure continued compliance with changing regulations and standards.
Contact
If you believe you have discovered a security-related issue or would like to learn more about Chatlabs' security procedures, please contact us at info@chatlabs.se.